TERMS & CONDITIONS
CUSTOMER CARE
Skin Divinity by Jennai is committed to providing exceptional customer care. We prioritize building trust and ensuring that our clients have a seamless experience. Our customer care policy is designed to address any queries or concerns promptly and effectively. We value your feedback and are dedicated to making your satisfaction our top priority.
At Skin Divinity by Jennai, we believe in transparency and aim to provide you with a personalized and in-depth understanding of our services and products. Our goal is to create a nurturing and informative environment to empower you in making well-informed decisions about your skincare journey.
PRIVACY & SAFETY
​Skin Divinity by Jennai, LLC Privacy Policy
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1. Introduction
Your privacy and safety are paramount to us at Skin Divinity by Jennai. We are committed to safeguarding the confidentiality and security of your personal information. Our privacy policy outlines our dedication to upholding the highest standards of data protection and ethical practices. We utilize secure payment methods and adhere to strict protocols to ensure that your sensitive information remains secure and protected. We believe in maintaining clear and concise communication regarding the use and storage of your data. Our approach is rooted in building a relationship of trust and respect with our clients. Your confidence in our commitment to privacy and safety is fundamental to our ethos and mission. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and communications.
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2. Information We Collect
We may collect personal information from you, including but not limited to:
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Contact Information: Name, email address, phone number.
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Transaction Information: Purchase history, payment details.
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Communication Preferences: Marketing preferences, feedback.
3. How We Use Your Information
We use your personal information for the following purposes:
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To provide and improve our products and services.
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To send you marketing communications (SMS and email) with your consent.
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To process transactions and fulfill orders.
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To respond to customer inquiries and provide customer support.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our business, such as payment processors and marketing platforms. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights
You have the right to:
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Access, correct, or update your personal information.
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Withdraw your consent to receive marketing communications at any time.
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Request deletion of your personal information, subject to legal and contractual obligations.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Skin Divinity by Jennai, LLC
Email: info@skindivinitybyjennai.com
Phone: (949) 606-2429
Mailing Address: 1178 Broadway, 3rd Floor #1428, New York, New York 10001
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COMMUNICATION POLICIES
Communication Policy for Appointments and Services
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1. Introduction
At Skin Divinity by Jennai, LLC, we value your time and aim to provide you with a seamless experience. To ensure you are well-informed about your appointments, we use SMS and email to send reminders and essential details.
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2. Appointment Reminders
To keep you updated about your upcoming appointments, we will send reminders via:
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SMS: You will receive text messages on your mobile phone with appointment reminders, including date, time, and any relevant instructions.
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Email: You will receive email notifications with appointment details, including a summary of your scheduled service and any preparatory steps you may need to take.
3. Purpose of Communication
The primary purpose of these communications is to:
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Remind you of upcoming appointments.
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Provide important details or changes regarding your appointment.
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Offer information on any preparatory steps needed before your visit.
4. Opt-In and Opt-Out
By providing us with your mobile phone number and email address, you consent to receive appointment-related communications. If you prefer not to receive SMS or email reminders, please notify us, and we will adjust your communication preferences accordingly.
5. Contact Information
If you have any questions about this policy or wish to update your contact details, please reach out to us:
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Skin Divinity by Jennai, LLC
Email: info@skindivinitybyjennai.com
Phone: (949) 606-2429
Mailing Address: 1178 Broadway, 3rd Floor #1428, New York, New York 10001
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6. Changes to This Policy
We may update this communication policy from time to time. Any changes will be communicated to you via SMS or email, and the revised policy will be effective immediately upon notice.
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7. Consent
By booking an appointment with us, you acknowledge that you have read and understood this Communication Policy and consent to receiving appointment reminders via SMS and email.
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Communication Policy for Marketing
1. Introduction
Thank you for choosing Skin Divinity by Jennai, LLC. To keep you informed about our products, promotions, and events, we may use various communication channels. This consent form outlines how we use your contact information for marketing purposes.
2. Consent to Receive Communications
By providing your contact information, you consent to receive marketing communications from Skin Divinity by Jennai, LLC via SMS and email. These communications may include promotional offers, updates on new products or services, special events, and other marketing-related content.
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3. SMS Marketing
By providing your mobile phone number, you consent to receive marketing text messages (SMS) from Skin Divinity by Jennai, LLC. Standard messaging and data rates may apply. You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.
4. Email Marketing
By providing your email address, you consent to receive promotional emails from Skin Divinity by Jennai, LLC. You may unsubscribe from our email list at any time by clicking the "unsubscribe" link at the bottom of any email you receive from us.
5. Data Collection and Usage
The information you provide will be used solely for the purposes outlined in this consent form. We will not share your contact information with third parties without your explicit consent, except as required by law.
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6. Contact Information
If you have any questions about this consent form or wish to update your communication preferences, please contact us at:
Skin Divinity by Jennai, LLC
Email: info@skindivinitybyjennai.com
Phone: (949) 606-2429
Mailing Address: 1178 Broadway, 3rd Floor #1428, New York, New York 10001
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7. Consent
By opting in, you acknowledge that you have read and understood this Communication/Marketing Consent Form and consent to receive marketing communications from Skin Divinity by Jennai, LLC via SMS and email.
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PAYMENT METHODS
ACCEPTED PAYMENT METHODS
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We accept all major credit cards for payment of services.